Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and TailoredIQ Inc., which runs TailoredIQ ("TailoredIQ", "we", "us"). They cover your use of tailorediq.ai and everything we offer through it (the "Service"). Effective date: November 5, 2026.

By creating an account, submitting a challenge, booking an Expert session, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you don't agree, please don't use the Service.

You must be at least 18 and use the Service for business or professional purposes only. TailoredIQ does not knowingly permit access by persons under 18. If we become aware that a user is under 18, we will suspend or terminate their account immediately. If you sign up for a company or other organization, you are confirming that you have the authority to bind it. In that case, "you" includes the organisation.

TailoredIQ helps business leaders ("Members") work through decisions with input from vetted senior professionals ("Experts"). The Service currently includes:

• Brief intake: a chat where you describe your situation so we can turn it into a Brief.
• Executive Summary: an AI-assisted summary of your challenge, the main things to consider, and possible next steps.
• Expert matching: our recommendation of one or more Experts whose experience looks relevant to your Brief.
• Expert sessions: scheduled conversations between a Member and an Expert.
• Playbooks: downloadable action plans, tailored to you, with analysis, frameworks, and recommended actions.

We may add, change, pause, or stop any feature at any time. If a change materially affects a feature or service you've already paid for and which has not yet been delivered, we'll give you at least fourteen (14) days' prior notice or make it right. Continued use of the Service after such notice constitutes acceptance of the change.

You need an account for most of the Service. Give us accurate, complete, and current information, including your role and organization, and keep it up to date.

You are responsible for keeping your login details private and for everything that happens under your account. If you think someone has used it without permission, tell us straight away at info@tailorediq.ai. Don't share an account between people, and don't create accounts using automated tools.

We onboard and vet Experts against defined criteria, which include verification of professional background and experience, assessment of subject matter expertise, review of professional references or credentials where applicable, and agreement to TailoredIQ's Expert Terms of Service. While we take reasonable steps to verify Expert credentials, we do not guarantee the accuracy of information provided by Experts and Members should satisfy themselves as to an Expert's suitability for their particular needs.

The Service gives general business insight. It is not legal, financial, tax, investment, regulatory, or other regulated professional advice. An Executive Summary, Playbook or Expert session is no substitute for a qualified professional who knows your full situation.

We use AI to help produce Executive Summaries and parts of Playbooks. AI can be incomplete, out of date, or simply wrong. We aim to review our outputs and ground them in Expert experience, but we don't guarantee that they are accurate, complete, or right for your purpose. Check anything important before you rely on it.

You are responsible for your own decisions and what follows from them. We don't promise any business result, such as growth, funding, regulatory approval, or cost savings.

Experts are independent professionals. They are not our employees, agents, or partners. Using the Service does not create an employment, agency, partnership, fiduciary, or lawyer-client relationship between you and an Expert, or between you and TailoredIQ. An Expert's views are their own, not ours.

We match you using the information we have. A match is a recommendation, not an endorsement, and not a guarantee that an Expert's advice is right for you. Members and Experts must all:

• Be professional and respectful, and show up to sessions on time.
• Tell us about any conflict of interest they know of, before or during a session.
• Never share, ask for, or use confidential, proprietary, or inside information that belongs to a current or former employer or anyone else, including material non-public information.
• Not arrange, solicit, or enter into any paid engagement, consulting arrangement, or commercial relationship with each other outside the TailoredIQ platform for a period of twelve (12) months following the date of their first introduction through the Service, unless TailoredIQ has given its prior written consent.

For the avoidance of doubt, an 'introduction' occurs when TailoredIQ matches a Member and an Expert and either party becomes aware of the other's identity through the platform. This restriction applies regardless of whether the parties were previously known to each other in another context. Breach of this restriction entitles TailoredIQ to immediately terminate the accounts of both parties and to seek damages.

We will only record or take notes of a session if everyone taking part has been told and, where the law requires it, has agreed.

We show you the price of Playbooks and Expert sessions before you confirm a purchase. Unless we say otherwise, prices are displayed in United States Dollars (USD) or such other currency as may be indicated at checkout. Prices do not include applicable taxes, levies, or duties, including Value Added Tax (VAT) where applicable in your jurisdiction, which you are solely responsible for paying. TailoredIQ reserves the right to adjust pricing to reflect changes in applicable tax law. Payments go through third-party payment providers, and their terms apply too.

You can cancel or reschedule an Expert session for free up to 1 hour before it starts, and the full fee comes back to you as credit. Within the hour, half the fee comes back to you as credit and the other half goes to the Expert for their time. If you don't join, the full fee is charged. If an Expert cancels, doesn't join, or doesn't accept your request, the full fee comes back to you as credit.

Credit is held in US dollars, can be used with any Expert and for Playbooks, and is applied automatically when you next pay. It has no cash value and is not paid out.

Playbooks and other digital deliverables are generally non-refundable once delivered. If a Playbook or other digital deliverable is seriously faulty, email info@tailorediq.ai within 14 days, and we'll fix it, replace it, or refund you at our discretion. None of this limits any refund rights you have under the law.

You own the challenge descriptions, documents, and other material you submit ("Your Content"). You give TailoredIQ a limited, non-exclusive license to host, process, and use Your Content so we can run and protect the Service, create Executive Summaries and Playbooks, and match you with Experts. We may also use it in anonymized, combined form to improve the Service. We won't publish Your Content in a way that identifies you without your permission.

You confirm that you have the right to submit Your Content. You agree not to:

• Break the law or anyone's rights, or use the Service for fraud, bribery or to get around sanctions.
• Submit confidential or inside information that you have no right to share, or personal data that you have no lawful basis to share.
• Pretend to be someone else, or misstate your role or organisation.
• Scrape, copy, or reverse engineer the Service, or try to extract its models, prompts, or data.
• Harass, abuse, or discriminate against Experts, other Members or our staff.
• Go around the platform to avoid paying fees or interfere with its security or operation.

Any breach of the acceptable use restrictions above may result in the immediate suspension or permanent termination of your account without notice, at TailoredIQ's sole discretion. You agree to indemnify TailoredIQ against any claims, losses, or costs arising from your breach of this clause, in accordance with Section 11.

TailoredIQ and its licensors own the platform, software, branding, templates, frameworks, and everything else we provide, other than Your Content. These Terms don't give you any rights in them except as stated here.

Once you've paid, we give you a non-exclusive, non-transferable, worldwide license to use each Playbook and Executive Summary we deliver to you for your own internal business purposes. That includes sharing it with your directors, employees, and professional advisers. You may not resell it, publish it, sublicense it, or use it to build a competing service.

Experts keep the rights in their own existing knowledge and know-how. If you give us feedback or suggestions, we can use them freely without paying you.

We treat your challenge Briefs and session content as confidential. We share them only with the Experts matched to you, our staff and providers who need them to deliver the Service, and anyone the law requires us to. Experts are bound by confidentiality obligations. You agree to keep Expert input and non-public Playbook content confidential, except for the internal sharing allowed in Section 8.

Our Privacy Policy explains how we collect and use personal data. We follow the data protection laws that apply to us, including, the laws of the State of Delaware and applicable US federal privacy laws. Where we transfer personal data internationally, we rely on appropriate safeguards, including standard contractual clauses or other mechanisms recognised under applicable law. Our lawful bases for processing personal data include performance of a contract, legitimate interests, and consent where required. For a full description of how we collect, use, store, and protect your personal data, your rights as a data subject, and how to exercise those rights, please refer to our Privacy Policy(opens in a new tab). You may also contact us at info@tailorediq.ai regarding any data protection enquiry. We use third-party providers, including AI and cloud providers, to process data for us with appropriate safeguards, and they may not use your data for their own purposes.

Don't enter sensitive personal data, trade secrets, or regulated data unless you need to and have a lawful basis for doing so. No online service is completely secure, so we can't promise that unauthorised access will never happen.

The Service is provided "as is" and "as available." As far as the law allows, we give no warranties of any kind, express or implied, including about quality, accuracy, fitness for a particular purpose, or non-infringement. Experts' statements, advice, and conduct are theirs alone, and we are not responsible for them.

As far as the law allows, we are not liable for indirect, incidental, special, consequential, or punitive losses, or for lost profit, revenue, goodwill, or business opportunities arising from your use of the Service. Our total liability for any claim connected to the Service is limited to the fees you paid us in the 12 months before the event that led to the claim.

Nothing in these Terms limits liability that the law doesn't allow us to limit, including liability for fraud or for death or personal injury caused by our negligence.

Force Majeure. TailoredIQ shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government action, failure of third-party infrastructure or internet services, cyberattacks, or failure of AI or cloud service providers. In such circumstances, TailoredIQ will notify affected users as soon as reasonably practicable and will use reasonable efforts to restore the Service. Where a disruption continues for more than thirty (30) days, affected users may request a pro-rata refund for prepaid services not yet delivered.

You agree to defend and cover TailoredIQ, its officers and employees against third-party claims, losses and reasonable legal costs that arise from Your Content, your breach of these Terms, or your breaking the law or someone else's rights.

You can close your account at any time. We can suspend or end your access immediately if you break these Terms, if you create risk or legal exposure for us or others, or if we stop offering the Service. Unless we end your access because you broke these Terms, we'll refund prepaid fees for services we haven't delivered.

When your access ends, so does your license to use the Service. Sections that are meant to carry on will continue, including those on intellectual property, confidentiality, disclaimers, liability, indemnification, and governing law.

This Agreement is governed by the laws of the State of Delaware, United States of America, without regard to its conflict-of-laws principles. Nothing in this clause excludes or limits any mandatory laws applicable to you or to the services in your jurisdiction, including applicable data protection and consumer protection laws.

Any dispute arising out of or in connection with this Agreement shall first be subject to mandatory good faith negotiation. Either party may initiate this process by written notice, and the parties shall negotiate for a period of thirty (30) days from the date of that notice.

If the dispute is not resolved through negotiation, either party may refer it to mediation before a mutually agreed mediator. The parties shall endeavor to conclude mediation within thirty (30) days of the referral.

Where mediation fails or is not agreed upon, the dispute shall be finally resolved by binding arbitration under the rules of the London Court of International Arbitration (LCIA), seated in Wilmington, Delaware, conducted in English before a sole arbitrator. For disputes involving an individual user or small business, the parties shall use a simplified or expedited arbitration procedure and may agree to conduct proceedings remotely to minimize cost and inconvenience. Either party may waive arbitration by written agreement and refer the dispute to the courts of the State of Delaware instead.

Nothing in this clause prevents either party from seeking urgent injunctive or protective relief from a court of competent jurisdiction at any time.

We may update these Terms from time to time. We'll post the new version with a new effective date and, for material changes, tell you by email or in the Service. If you keep using the Service after a change takes effect, you accept the updated Terms.

These Terms, the privacy policy, and any extra terms you accept are the whole agreement between you and TailoredIQ on this subject. If a part of these Terms can't be enforced, the rest still applies. If we don't enforce a right straight away, we haven't given it up. You can't transfer these Terms to anyone else without our written consent.

TailoredIQ may operate a referral and rewards programme allowing Members to earn points by inviting others to the Service ("Referral Programme").

Points are awarded only when an invited person completes a qualifying paid action on the platform, including booking an Expert session or purchasing a Playbook. Registration alone does not qualify.

Points have no cash value, are non-transferable, and may not be sold, exchanged, or redeemed outside the platform. Points may be redeemed only in the manner and for the rewards TailoredIQ specifies from time to time.

TailoredIQ reserves the right to determine qualifying actions, points values, redemption options, and programme terms, and to modify, suspend, or discontinue the Referral Programme at any time with or without notice. Any accrued points that have not been redeemed at the time of discontinuation will be honoured for a period of thirty (30) days from the date of notice.

Points expire twelve (12) months from the date they are earned, unless redeemed earlier. Expired points cannot be reinstated.

TailoredIQ reserves the right to withhold, cancel, or reverse points where it reasonably suspects fraud, manipulation, or abuse of the Referral Programme. Abuse may result in suspension or termination of the Member's account.

Questions or notices: info@tailorediq.ai.